ACCOUNT MANAGEMENT

Providing you with a truly personal service

ACCOUNT
MANAGEMENT

As an arrangeMY client, you will have a dedicated account management team, led by one of our experienced account managers. Your account manager is responsible for all aspects of your relationship with arrangeMY. They will work closely with your organisation at procurement, finance and booker level to ensure that you are receiving an excellent level of service that not only meets, but also exceeds your expectations. Our account managers will work hard to understand your compliance goals and objectives, as well as your desired level of policy management or enforcement.

As part of our review procedures, your account manager will provide management information bespoke to your organisation, with recommendations based on these findings to further improve our service offering. One of their principle objectives is to identify where you can make further savings and manage spend effectively.

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BESPOKE MANAGEMENT INFORMATION

Our detailed management information enables you to monitor usage and spend levels. All  transactions are captured and can be displayed in a variety of formats for easy interpretation and analysis.

Our reports provide summaries and detail by cost centre, business unit, department or individual traveller and booker. These reports can be fully tailored to suit your organisation and allow you to maximise the effectiveness of a preferred hotel and travel programme by identifying savings and compliance. You can also view management information online, 24/7, with real-time figures available.

Key Features of
Bespoke Management
Information

  • In depth analysis of all travel, accommodation and meeting spend
  • Highlights risk and opportunity within the supply chain and key demand
    destinations
  • Identifies best practice opportunities for cost avoidance, cost reduction
    or added value
  • Enables us to optimise negotiation leverage with preferred
    accommodation suppliers
  • Enhance customer preferred hotel programmes through identification of new
    property openings to undertake negotiation of rates, allocations and value
    added terms
  • Reporting can be linked to individual clients KPI’s
  • Identifies CO2 consumption to assist with CSR policies ISO14001 and 9001
  • Ability to summarise two years data on one single spreadsheet –
    this is particularly useful for high volume accounts
  • Reports are fully interactive and can be manipulated and/or extracted to produce spreadsheets
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Implementation, as easy as 1,2,3…

Step 1

Your account manager will carry out a detailed analysis of your existing travel policy. If you don’t have one, we can help you to develop a tailor-made version

Step 2

We will work closely with you to understand your setup and individual travellers’ personal preferences regarding their travel arrangements.

Step 3

Our account managers work closely with new clients to ensure there is a smooth transitional process.

OUR TEAM IS AT
THE HEART OF WHAT
WE DO

OUR ONLINE TOOL

Wherever you are in the world, our award-winning online booking tool allows you to make and access all of your travel arrangements.

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We are an experienced business travel agency with clients who have been booking with us for many years.

We pride ourselves on our personal and professional approach and it is our team who are responsible for this success. We are passionate about helping our customers and this is why you receive the best possible customer service. You can trust us to help you every step of the way.