Back to Articles

Introducing further billback enhancement

Posted On 23rd/Aug/2017 By Natasha Jones

We are proud to announce a further development to our industry leading consolidated invoicing service.

Managing Director Nick Scott explained: “Like all agents we do unfortunately have rare occurrences of venues not having our billing instructions correctly setup within their reservations system.

“Whilst we are able to guarantee that all payment instructions always arrive safely for all bookings, we can’t unfortunately guarantee that the venue will follow our instructions as requested.”

While issues are rare, we’ve identified this as a real problem and are committed to doing everything possible to be of assistance to guests. This assistance already includes guaranteed delivery for all booking confirmations, opening hours of 8am – 8pm to coincide with check-in and check-out times, as well as providing an emergency out of hours assistance for clients 365 days of the year.

The latest development is designed to add another layer of assistance by allowing our own accounts office to refund any payment directly to a guest, should they ever choose to make payment directly to a venue.

Finance Director Gavin Poole, said: “While we would always advise our clients to pass the issue over to us to resolve, should they wish to save a conversation and make payment, then we will refund the client and take over all payment details with the hotel directly.”

Existing clients will have this service offered immediately, with new clients being offered this from September 2017.

For more information on arrange MY and the services on offer, speak to our friendly team on 01905 610016.