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Accommodation, Groups

Quick response accommodation for home insurance claims

Posted On 20th/Aug/2019 By sophieh

Commission – A quick response service, supporting people requiring insurance claim hotel accommodation.

Response – ‘We feel safe and looked after with arrangeMY’

The organisation

The organisation is a UK insurance support company which relocates people during claims.

The aim

This client was seeking a national accommodation provider who could on their behalf, manage the processes and costs of finding and arranging accommodation for homeowners in times of distress.

These are usually vulnerable individuals and families unable to stay in their own property because it is damaged (perhaps by fire or flood) and have a corresponding insurance claim. They may need a hotel or other suitable accommodation at very short notice.

The client required an established and well-connected accommodation provider, offering a 24/7 emergency response.

The delivery

The arrangeMY core office hours are 8am to 8pm and the company also provides a ‘quick to act’ out of hours response service.

This was business critical for the client as claims can occur at any time.

arrangeMY were also especially supportive and competitive in terms of the proposed delivery fees.

As a result, they won the contract.

The difference made

arrangeMY employs a dedicated team of specialists to oversee all of this clients bookings.

The service is also fully flexible and price driven.

Many bookings are long-term (i.e. more than 14 days) and require ongoing management of people and processes along with fully accountable invoicing.

The client said:

“The support we receive from arrangeMY perfectly examples their professionalism and their flexibility.

“As the claimant can often be made homeless with no notice – and may need accommodation that same day or night, speed is the key here. What’s more, everything must be delivered seamlessly and with fitting accommodation provided at the right price.

“With arrangeMY we feel looked after – and we know that our customers feel the same.”

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