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Accommodation, Travel

UK Electrical distributor seeking an exceptional travel and accommodation supplier

Posted On 20th/Sep/2019 By sophieh

Commission – Tender win brings improved service and savings to the client

Response – ‘We feel completely looked after. Thank you arrangeMY’

 

The organisation

The client is a leading electrical trade supplier with 230 branches, nationally.

It distributes a wide range of electrical products including lighting and circuit protection, wiring, industrial controls, safety kit, workwear and more.

They employ around 3000 people.

The aim

With a constant stream of vehicles and personnel crisscrossing the country, the client has complex travel and accommodation needs.

They also required logistical support for team meetings and events.

Feeling that their requirements were not fully addressed by their incumbent travel and accommodation supplier, they decided to retender.

They were seeking improved co-ordination of all their travel and accommodation bookings, more detailed and easier to access management information and more proactive account management.

Also, via an updated online tool, they wanted clearer financial budgeting and tracking.

The delivery

This is exactly where arrangeMY brings value.

We’re ideally placed to support smaller to mid-size clients (as well as the larger players too!) and we are proud to deliver the same level of customer service to all our clients, regardless of their size and spend.

After completing a competitive procurement, we were told we won the bid because the arrangeMY support included:

  • Very competitive rates
  • Structured and visible management reporting (with full cost transparency and spend breakdown)
  • Preferential hotel rates in appropriate accommodation
  • Comprehensive support for meetings and events too.

The difference made

We were able to significantly uplift the support service, for a very competitive price.

We also gave this client the option of either booking directly online or via their arrrangeMY account manager. We bring them the best balance between the two; especially when closer handholding is required for a complex booking.

The finances add up too.

arrangeMY are achieving a 20% reduction in hotel and travel costs.

As a part of this contract, we also reviewed the VAT arrangements and  saved the client £750,000 in unclaimed VAT.

The Procurement Lead said

“We are very pleased with the comprehensive but easy to use service provided by arrangeMY.

“They give us exactly what we need, when we need it, and the cost-savings are also extremely impressive.

“Thank you very much arrangeMY. We feel completely looked after.”

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