FAQs

FAQs

Is there a charge for arrangeMY’s group accommodation and venue finding service?
arrangeMY’s venue finding service is paid for from commissions collected. We get commission from the venues for introducing the business. The only time there will be a charge is if the venue does not pay commission and in these cases an admin fee may apply.

Why should I complete the Traveller Profile link?
The data submitted on the traveller profile link is stored confidentially within our computer reservation system and is called upon to ensure that the traveller’s preferences are actioned for each and every trip. Passport details are requested as increasingly airlines need this information prior to check in. Mobile telephone numbers and home contact details are vital in times of emergency or simply so the ‘Out of Hours’ service can contact travellers in the case of rescheduling or cancellations, especially when abroad.

Why, if booking the same hotel, does my rate often vary?
Unless your company has a negotiated rate at a hotel arrangeMY will always book you on the “best available rate”. This rate is the lowest rate that the hotel is selling rooms at for a particular arrival date, at the time you are making your reservation. This means that the rate could change on a number of occasions before the arrival date. We will always try to obtain the cheapest rate possible on your behalf; however the rate will vary dependent on availability. If a hotel is almost full they will only sell their last rooms at the published rate, this being the most expensive.

Why does it seem that guests staying at the same hotel are paying less?
It could be that their company has a higher volume of business and can therefore achieve a higher discount level, or that they have made their reservations further in advance and were able to benefit from promotional rates. Remember, there will be many guests staying at your hotel that will be paying a higher rate than yours.

Do you book ‘budget’ accommodation, i.e.Travelodge, Premier Inn?
Yes, we will book all types of accommodation.

Why can I sometimes get a cheaper rate on the day?
Many hotels will offer heavily reduced rates to fill large amounts of unsold rooms on the day. However, the opposite can also apply. If a hotel is nearly full they will only sell at the published rate, so it is not necessarily wise to leave your booking until the last minute in the hope of gaining a cheaper rate.

I know which venue I want to book, should I contact them myself to book and then just ask arrangeMY to arrange payment?
No, it is important that you contact arrangeMY in the first instance for all bookings. If for any reason you do need to speak to the venue first, please make it clear that the booking will be made via arrangeMY.

Can arrangeMY book pubs and restaurants?
Yes, although we do not specialise in this type of venue so cannot make recommendations or guarantee the standard. If you would like to book a pub, please provide arrangeMY with the name and contact details and we will be happy to contact them on your behalf. It is important to note that on many of these occasions venue does not pay commission and in these cases an admin fee may apply.

I want to hold my event somewhere different and unusual, not a hotel, can arrangeMY help?
Yes, arrangeMY books all types of venue including hotels, conference centres, museums, boats, stately homes, castles, football clubs, race courses and universities. Please advise us if you are looking for something unusual when you place your enquiry. We have an extensive database of unusual venues both in London and across the UK. Please note that some venues are only available for hire at certain times i.e. museums may only be available in the evenings as they open to the public during the day. Also bear in mind that some charge extra for items such as chairs, tables, tablecloths as these have to be hired in. Often they do not have in house catering or audio visual equipment therefore separate suppliers are used. arrangeMY will advise you accordingly.

I need a venue which is disability compliant can arrangeMY help?
Yes, please advise us of this when you place your enquiry and we will ensure we source venues with suitable facilities. We can also accompany you on site inspections if required.

I need to get quotes; I do not want to book anything at the moment. Do I contact arrangeMY?
Yes, arrangeMY is happy to make enquiries on your behalf and provide costings. You are not obliged to confirm anything at this stage. Please note that prices can vary considerably depending on date and availability therefore costings should be used as a guideline only.

I want to see the proposed venues before confirming. How do I arrange this?
arrangeMY will make appointments and arrange for location maps to be sent to you. We can also accompany you on the site visits if you wish

Why is the price I pay for a certain airline ticket not always the same?
Any one flight could possibly have anything up to 30 or 40 fares available, all with varying lead in times and ranging from fully flexible to non transferable / non refundable. Each fare will have limited availability and naturally the cheapest fares will go first.

Why is it possible that the person sitting next to me has paid a different fare?
The fare that each person pays will depend upon various factors such as when the booking was made, availability, any specific requirements, cancellation policy and volume.

What happens if I need to stay somewhere for more than 5 days?
arrangeMY have links with service apartment companies who have apartments in cities throughout the UK and Europe. Which means you can stay from as long as 2 days to 2 + months. Please let our reservations team know if you are looking to stay somewhere a bit different or for a long period as we can always provide this option.

If I need to cancel my booking, will I pay a fee?
If you have a free cancellation booking, you won’t pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property. You will pay any additional costs to the property.

Can I cancel or change my dates for a non-refundable booking?
Changing your dates for ‘Non-Refundable’ bookings isn’t possible. If you choose to cancel your booking, you may incur charges. Any cancellation fees are determined by the property. You will pay any additional costs to the property.

Can I make changes to my booking? I.e., change dates
Yes! You can make changes to your booking from your confirmation email or email bookings@arrangeMY.com. Depending on the property’s policy, you can do the following:

  • Change check-in/out times
  • Change date
  • Cancel booking
  • Edit credit card details
  • Change guest details
  • Select bed type
  • Change room type
  • Add a room
  • Add a meal
  • Make a request

I can’t find my confirmation email. What should I do?
Please email us at bookings@arrangeMY.com. Be sure to check your inbox and spam/junk mail folders.