Your travellers

Because we operate in a people business our support becomes an extension of a traveller’s own team.

Our level of assistance depends on the type of booking and its complexity; from an information service to being there for every eventuality. Plans often change, meetings can be cancelled or rescheduled, flights are frequently delayed and unfortunately unforeseen disruptions are increasingly more common. Your travellers need to have total peace of mind knowing that our support is always on hand:

24/7 customer care

  • always available via the same set contact details (no other numbers or details to lose or forget)
  • normal full office support from 8am to 8pm – covering times when its actually required
  • industry leading out of hours emergency assistance
  • contact cards provided free of charge

Award winning single sign on online booking portal  – arrangeMY trip

General travel alerts

  • providing direct and clear information on any national and international potential issue

Traveller tracking, reporting and planning

  • direct contact to travellers who prebooked arrangements may be effected by any potential issue
  • MI reporting for a company to be made aware of possible effected individuals
  • Individual online and offline itineraries and confirmations
  • Visa and passport advice, assistance and provision
  • Weekly open access training on online tool via regular webinar
  • Membership and access to our leisure club – arrangeMY escape, offering discounts and offers on personal holidays and stays